Regulations for personalized products

Regulations regarding personalized products,  

 

§ 1  Entry   

  1. These personalization regulations define the rules for concluding a sales contract between the Customer and the Seller, using means of communication via the contact form available on the questsport.shop website or electronically – by sending a message to sklep@questsport.cc  
  2. The Seller makes the personalization terms and conditions available on the questsport.shop website in a manner enabling Customers to access and record their content. These terms and conditions apply to personalized products.

 

§2 Definitions  

  1. Buyer – a natural person who is the purchaser of the product.  
  2. Seller – Questsport limited liability company, with its registered office in Jelenia Góra, ul. Wiejska 52B  
  3. Personalization Regulations – these regulations.  
  4. Contact form – a form available on the questsport.shop website  
  5. Working day – one day from Monday to Friday, excluding public holidays.  

  

§3 Introductory provisions   

  1. Via the questsport.shop website and the contact form contained therein or via e-mail by sending a message to: sklep@questsport.cc, the buyer can order a personalized product to order.  
  2. The personalization regulations are an integral part of the sales contract concluded between the Buyer and the Seller.  

 

§ 4 Conditions for concluding a sales contract   

  1. There are two methods of ordering a personalized product: selecting the personalization on the product card or sending an email to sklep@questsport.cc  
  2. By accepting the order form, the Buyer is deemed to have read the personalisation regulations.  
  3. After submitting an inquiry/order, the Seller confirms its receipt by e-mail, responding to the order, providing the delivery time and a quote, and accepts the order for execution only if it is accepted and the agreed amount is paid into the bank account.  
  4. The processing time for personalized orders is determined individually, unless the ordered product specifies a specific processing time. If no such time is specified, by entering into a sales contract, the customer consents to the processing of the order in accordance with the previously specified processing time.  

 

§ 5 Payment and delivery methods   

  1. The available delivery options are described on the Store's website and presented to the Buyer during the ordering process. The Buyer is responsible for the delivery costs, unless the Seller specifies otherwise on the Store's website. The Seller reserves the right to split the order into separate shipments at no additional cost to the Buyer.  
  2. The available payment methods for the order are described on the Store's website and presented to the Buyer at the stage of placing the order.  
  3. If the Buyer has requested an invoice, it will be delivered to the Buyer electronically to the e-mail address provided in the order form.  
  4. When placing an order, the buyer automatically grants the taxpayer a power of attorney to conclude a one-time contract with the company providing paid delivery of the ordered goods, to send the shipment in the name and on behalf of the buyer.  

 

 §6 Complaints and returns   

1. Personalized products are not subject to returns.  

Consumer Rights Act:  

Art. 38 The right to withdraw from a contract concluded away from business premises or at a distance does not apply to the consumer in relation to contracts:  

(…)  

3) where the subject of the provision is a non-prefabricated item, manufactured according to the consumer’s specifications or intended to meet his individual needs;  

 

§ 7 Personal data and cookies  

  1. The administrator of the Buyer's personal data is the Seller.  
  2. The Seller processes the Buyer's personal data solely for the purpose of fulfilling the order.  
  3. The Seller uses cookies, which are small text files stored on the Buyer's end device (e.g., computer, tablet, smartphone). Cookies can be read by the Seller's IT system.  
  4. The Seller stores cookies on the Buyer's end device and then gains access to the information contained therein for statistical purposes and to ensure the proper operation of the Store.  

 

§ 8 Final provisions   

  1. These personalisation regulations are effective from 1 December 2023.  
  2. The questsport.shop online store informs that there may be interruptions in the operation of the store that make it difficult to use the website, resulting from technical reasons (maintenance, updates) or other reasons beyond its control.  
  3. The Store will amend the provisions of the Terms and Conditions after notifying users by publishing a consolidated text of the Terms and Conditions on the Store's website or by sending it to the email address provided by users. The amended or modified Personalization Terms and Conditions are binding, provided that the other conditions stipulated by law are met, only on legal relationships arising after the amendments or modifications take effect.  
  4. The online store reserves the right to change the Terms and Conditions at any time. Changes to the Terms and Conditions are effective from the moment they are posted on the online store's website and apply only to sales contracts concluded after the changes are posted.  
  5. Changes to the personalisation regulations will not in any way violate the acquired rights of users who used the store before the date the changes come into force.  
  6. In the event of disputes between the Seller and the Entrepreneur, the court of jurisdiction is determined in accordance with the seller's registered office.