Regulations for personalized products

Terms and Conditions for personalized products,

§1 Introduction

  1. These personalization terms and conditions define the rules for concluding a sales agreement between the Customer and the Seller, using means of communication via the contact form provided on the questsport.shop website or electronically – by sending a message to sklep@questsport.cc
  2. The personalization terms and conditions are made available by the Seller on the website questsport.shop in a way that allows Customers to obtain and store their content. These terms apply to personalized products.

§2 Definitions

  1. Buyer – a natural person who is the purchaser of the product.
  2. Seller – Questsport limited liability company, with its registered office in Jelenia Góra, ul. Wiejska 52B
  3. Personalization terms and conditions – these terms and conditions.
  4. Contact form – the form provided on the store's website questsport.cc
  5. Working day – one day from Monday to Friday, excluding statutory public holidays.

§3 Introductory provisions

  1. Through the questsport.shop website and the contact form contained therein, or via e-mail by sending a message to the address: sklep@questsport.cc, the buyer may order a custom personalized product.
  2. The personalization terms and conditions are an integral part of the sales agreement concluded between the Buyer and the Seller.

§4 Conditions for concluding a sales agreement

  1. There are two methods for ordering a personalized product: selecting personalization on the product page or sending an email to sklep@questsport.cc
  2. Accepting the order form is equivalent to the Buyer having read the personalization terms and conditions.
  3. After a query/order is submitted, the Seller confirms receipt via email, responding to the order, providing the lead time and a quote, and accepts the order for processing only when it is accepted along with the payment of the established amount to the bank account.
  4. The lead time for a personalized order is determined individually, unless a specific lead time is stated with the ordered product. In the absence of one, the Customer, by concluding the sales agreement, agrees to the order being fulfilled according to the lead time provided to them beforehand.

§5 Forms of payment and delivery

  1. Available delivery methods for the order are described on the Store's website and are presented to the Buyer at the order placement stage. The cost of delivery is borne by the Buyer, unless the Seller indicates otherwise on the Store's website. The Seller has the right to decide to split the order into several separate shipments without incurring additional costs to the Buyer.
  2. Available payment methods for the order are described on the Store's website and are presented to the Buyer at the order placement stage.
  3. If the Buyer has requested an invoice, it will be delivered to the Buyer electronically to the e-mail address provided in the order form.
  4. At the moment of placing an order, the Buyer automatically grants the taxpayer power of attorney to conclude a one-time agreement with the company providing paid delivery of the ordered goods, for the purpose of shipping the package on behalf and for the benefit of the buyer.

§6 Complaints and returns

1. Personalized products are not subject to returns.

Consumer Rights Act:

Art. 38 The right to withdraw from a contract concluded off-premises or remotely does not apply to the consumer in relation to contracts:

(…)

3) where the subject of the performance is a non-prefabricated item, manufactured according to the consumer's specifications or intended to satisfy their individualized needs;

§7 Personal data and cookies

  1. The administrator of the Buyer's personal data is the Seller.
  2. The Seller processes the Buyer's personal data solely for the purpose of fulfilling the order.
  3. The Seller uses cookies, i.e., small text files stored on the Buyer's terminal device (e.g., computer, tablet, smartphone). Cookies can be read by the Seller's IT system.
  4. The Seller stores cookies on the Buyer's terminal device and subsequently gains access to the information contained therein for statistical purposes and to ensure the proper functioning of the Store.

§8 Final provisions

  1. These personalization terms and conditions are valid from 01.12.2023.
  2. The online store questsport.shop informs that there may be interruptions in the store's operation hindering the use of the website due to technical reasons (maintenance, updates) or other reasons beyond its control.
  3. The store will change the provisions of the terms and conditions after prior notification to users by publishing a consolidated text of the terms and conditions on the store's website or by sending their content to the e-mail address indicated by users. The amended or modified personalization terms and conditions are binding, after meeting other conditions provided by law, only for legal relationships arising after the changes or modifications enter into force.
  4. The online store reserves the right to change the Terms and Conditions at any time. Changes to the Terms and Conditions are effective from the moment they are posted on the online Store's website and apply only to sales agreements concluded after the changes are posted.
  5. Changes to the personalization terms and conditions will in no way violate the acquired rights of users who used the store before the date the changes entered into force.
  6. In the case of disputes between the Seller and an Entrepreneur, the jurisdiction of the court is determined according to the Seller's registered office.