Regulations

Online Store Regulations questsport.cc

specifying, among other things, the rules for concluding sales agreements through the Store, containing key information about the Seller, the Store, and Consumer rights

Provisions concerning a Privileged Entrepreneur apply to contracts concluded from January 1, 2021.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical Requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order Fulfillment
§ 7 Right to Withdraw from the Contract
§ 8 Exceptions to the Right to Withdraw from the Contract
§ 9 Complaints
§ 10 Personal Data
§ 11 Disclaimers
Appendix 1: Model Withdrawal Form

§ 1 DEFINITIONS

Working Days – days from Monday to Friday, excluding public holidays.
Consumer – a consumer within the meaning of the provisions of the Civil Code.
Account – a free function of the Store (a service provided electronically), regulated by separate regulations, allowing the Buyer to create their individual account in the Store.
Buyer – any entity purchasing from the Store.
Privileged Buyer – a Consumer or a Privileged Entrepreneur.
Privileged Entrepreneur – a natural person concluding an agreement with the Seller directly related to their business activity, but not having a professional character for them (this definition applies to agreements concluded from January 1, 2021).
Regulations – these regulations.
Store – the online store questsport.shop run by the Seller at https://questsport.shop.
Seller – QUESTSPORT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at Wiejska 52B, 58-506 Jelenia Góra, entered into the National Court Register – register of entrepreneurs by the IX Commercial Division of the National Court Register – District Court for Wrocław Fabryczna in Wrocław, under KRS number 0000907537, NIP 6112812746, REGON number 231226060, share capital PLN 100000.00.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: Wiejska 52B, 58-506 Jelenia Góra
  2. Email address: sklep@questsport.cc
  3. Phone: 607456554
  4. Address for returning goods (in case of withdrawal from the contract): Wolności 80A, 58-500 Jelenia Góra
  5. Address for sending claimed goods: Wolności 80A, 58-500 Jelenia Góra

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning of the Store, the following are required:
    • a device with internet access
    • a web browser that supports JavaScript and cookies.
  2. To place an order in the Store, in addition to the requirements specified in paragraph 1, an active email account is necessary.

§ 4 PURCHASES IN THE STORE

  1. Prices of goods displayed in the Store are the total prices for the goods.
  2. The Seller notes that the total price of an order consists of: the price for the goods and, if applicable, the delivery costs of the goods, as indicated in the Store.
  3. The chosen product for purchase must be added to the shopping cart in the Store.
  4. Then, the Buyer selects from the available options in the Store: the method of delivery of the goods and the payment method for the order, and provides the data necessary to fulfill the placed order.
  5. The order is placed when its content is confirmed and the Regulations are accepted by the Buyer.
  6. Placing an order is equivalent to concluding a sales agreement between the Buyer and the Seller.
  7. The Seller will provide the Privileged Buyer with confirmation of the conclusion of the sales agreement on a durable medium at the latest at the time of delivery of the goods.
  8. The Buyer can register in the Store, i.e., create an Account, or make purchases without registration by providing their data with each potential order.

§ 5 PAYMENTS

  1. For a placed order, payment can be made, depending on the Buyer's choice:
    1. by traditional bank transfer to the Seller's bank account;
    2. by payment card:
      • Visa
      • Visa Electron
      • MasterCard
      • MasterCard Electronic
      • Maestro
    3. via payment platform:
      • Shoper Payments
    4. cash on delivery, i.e., by card or cash upon delivery of the goods to the Buyer;
    5. by card or cash upon personal collection of the goods.
  2. If Shoper Payments payment platform is chosen, the entity providing online payment services is Blue Media S.A.
  3. If the Buyer chooses advance payment, the order must be paid for within 1 Working Day from placing the order.
  4. The Seller informs that for some payment methods, due to their specifics, paying for the order using this method is only possible immediately after placing the order.
  5. By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw their acceptance.

§ 6 ORDER FULFILLMENT

  1. The Seller is obliged to deliver goods free from defects.
  2. The order fulfillment time is indicated in the Store.
  3. If the Buyer has chosen advance payment for the order, the Seller will proceed with the order fulfillment after receiving payment.
  4. In a situation where the Buyer has purchased goods with different fulfillment times within a single order, the order will be fulfilled within the time appropriate for the item with the longest fulfillment time.
  5. Countries to which delivery is made:
    • Poland
    • Austria
    • Belgium
    • Bulgaria
    • Croatia
    • Cyprus
    • Czech Republic
    • Denmark
    • Estonia
    • Finland
    • France
    • Greece
    • Spain
    • Netherlands
    • Ireland
    • Lithuania
    • Luxembourg
    • Latvia
    • Malta
    • Germany
    • Portugal
    • Romania
    • Slovakia
    • Slovenia
    • Sweden
    • Hungary
    • Italy
  6. Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:
    1. Via courier company
    2. To InPost parcel lockers
  7. The Buyer may collect the goods personally at the company's premises during its opening hours.
  8. If personal collection is chosen by the Buyer, the goods will be ready for collection within the indicated order fulfillment period, and if the Seller has indicated a dispatch date – on that date.

§ 7 RIGHT TO WITHDRAW FROM THE CONTRACT

  1. A Privileged Buyer has the right to withdraw from a contract concluded with the Seller through the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
  2. The withdrawal period expires after 14 days from the day:
    1. on which the Privileged Buyer acquired possession of the goods or on which a third party other than the carrier and indicated by the Privileged Buyer acquired possession of the goods;
    2. on which the Privileged Buyer acquired possession of the last item or on which a third party, other than the carrier and indicated by the Privileged Buyer, acquired possession of the last item, in the case of a contract obliging to transfer ownership of many items that are delivered separately.
  3. For the Privileged Buyer to exercise the right of withdrawal, they must inform the Seller, using the data provided in § 2 of the Regulations, of their decision to withdraw from the contract by means of an unequivocal statement (e.g., a letter sent by post or information sent by email).
  4. The Privileged Buyer may use the model withdrawal form attached at the end of the Regulations, but this is not obligatory.
  5. To meet the withdrawal deadline, it is sufficient for the Privileged Buyer to send information concerning the exercise of their right of withdrawal before the withdrawal period has expired.

    EFFECTS OF WITHDRAWAL FROM THE CONTRACT
  6. In the event of withdrawal from the concluded contract, the Seller shall reimburse the Privileged Buyer for all payments received from them, including the costs of delivering the goods (with the exception of additional costs resulting from the Privileged Buyer's choice of a delivery method other than the least expensive ordinary delivery method offered by the Seller), without undue delay, and in any event no later than 14 days from the day on which the Seller was informed of the Privileged Buyer's decision to exercise the right of withdrawal.
  7. The Seller will make the reimbursement using the same means of payment as the Privileged Buyer used for the initial transaction, unless the Privileged Buyer has expressly agreed otherwise; in any event, the Privileged Buyer will not incur any fees as a result of such reimbursement.
  8. The Seller may withhold reimbursement until it has received the goods back or the Privileged Buyer has supplied evidence of having sent back the goods, whichever is the earliest.
  9. The Seller requests that the goods be returned to the address: Wolności 80A, 58-500 Jelenia Góra immediately, and in any event no later than 14 days from the day on which the Privileged Buyer informed the Seller of the withdrawal from the sales contract. The deadline is met if the Privileged Buyer sends back the goods before the period of 14 days has expired.
  10. The Privileged Buyer shall bear the direct costs of returning the goods.
  11. The Privileged Buyer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
  12. If, due to its nature, the goods cannot be sent back by ordinary mail, the Privileged Buyer will also have to bear the direct costs of returning the goods. The Privileged Buyer will be informed by the Seller about the estimated amount of these costs in the product description in the Store or when placing the order.
  13. In case of a need to refund funds for a transaction made by the Privileged Buyer using a payment card, the Seller will make the refund to the bank account assigned to that payment card.

§ 8 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT

  1. The right to withdraw from a distance contract, referred to in § 7 of the Regulations, does not apply to a contract:
    1. where the subject of the service is a non-prefabricated item, manufactured according to the Privileged Buyer's specifications or serving to satisfy their individualized needs;
    2. where the subject of the service is an item that deteriorates quickly or has a short shelf life;
    3. where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
    4. where the subject of the service are items that, after delivery, due to their nature, become inseparably connected with other items;
    5. where the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
    6. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
    7. where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract.

§ 9 COMPLAINTS

  1. In the event of a defect in the goods, the Buyer has the option to make a complaint about the defective goods based on the warranty regulated in the Civil Code or a guarantee, if a guarantee was provided.
  2. Using the warranty, the Buyer may, on the terms and within the deadlines specified in the Civil Code – subject to the provisions of § 11 para. 6 and 7 of the Regulations:
    1. make a statement about a price reduction,
    2. in the case of a significant defect - make a statement about withdrawal from the contract,
    3. demand replacement of the item with a defect-free one,
    4. demand removal of the defect.
  3. The Seller requests that complaints based on the warranty be submitted to the postal or electronic address indicated in § 2 of the Regulations.
  4. If it turns out that it is necessary to deliver the defective goods to the Seller for the complaint to be considered, the Buyer is obliged to deliver these goods, in the case of a Privileged Buyer - at the Seller's expense, to the address Wolności 80A, 58-500 Jelenia Góra.
  5. If an additional guarantee has been provided for the goods, information about it, as well as its terms, is available in the product description in the Store.
  6. Complaints regarding the operation of the Store should be sent to the email address indicated in § 2 of the Regulations.
  7. The Seller will process the complaint within 14 days.

    OUT-OF-COURT METHODS OF COMPLAINT RESOLUTION AND CLAIM PURSUIT
  8. If the complaint procedure does not bring the desired result for the Consumer, the Consumer may use, among others:
    1. mediation conducted by the territorially competent Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. A list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
    2. the assistance of the territorially competent permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the amicable court should be submitted. As a rule, the procedure is free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
    3. free assistance from the municipal or district consumer ombudsman;
    4. the ODR online platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 10 PERSONAL DATA

  1. The administrator of personal data provided by the Buyer while using the Store is the Seller. Detailed information regarding the processing of personal data by the Seller – including other purposes and bases for data processing, as well as data recipients – can be found in the Privacy Policy available in the Store – due to the principle of transparency, contained in the General Data Protection Regulation of the European Parliament and of the Council (EU) – "GDPR".
  2. The purpose of processing the Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is the fulfillment of orders. The basis for processing personal data in this case is:
    • the contract or actions taken at the Buyer's request, aimed at its conclusion (Article 6(1)(b) GDPR),
    • a legal obligation incumbent on the Seller related to accounting (Article 6(1)(c)) and
    • the Seller's legitimate interest, consisting in processing data for the purpose of establishing, pursuing or defending possible claims (Article 6(1)(f) GDPR).
  3. Providing data by the Buyer is voluntary, but at the same time necessary to conclude the contract. Failure to provide data will prevent the conclusion of the contract in the Store.
  4. The Buyer's data provided in connection with purchases in the Store will be processed until:
    1. the contract concluded between the Buyer and the Seller ceases to be in force;
    2. the Seller's legal obligation to process the Buyer's data ceases to be in force;
    3. the possibility of pursuing claims by the Buyer or the Seller, related to the contract concluded through the Store, ceases;
    4. the Buyer's objection to the processing of their personal data is accepted – if the basis for data processing was the Seller's legitimate interest
    – depending on what applies in a given case and what occurs last.
  5. The Buyer has the right to request:
    1. access to their personal data,
    2. their rectification,
    3. deletion,
    4. restriction of processing,
    5. transfer of data to another administrator
      as well as the right to:
    6. object at any time to the processing of data for reasons related to the Buyer's particular situation – to the processing of their personal data, based on Article 6(1)(f) GDPR (i.e., on the legitimate interests pursued by the administrator).
  6. To exercise their rights, the Buyer should contact the Seller using the data from § 2 of the Regulations.
  7. If the Buyer considers that their data is processed unlawfully, the Buyer may lodge a complaint with the President of the Personal Data Protection Office.

§ 11 DISCLAIMERS

  1. The Buyer is prohibited from providing unlawful content.
  2. Each order placed in the Store constitutes a separate sales agreement and requires separate acceptance of the Regulations. The agreement is concluded for the duration and purpose of fulfilling the order.
  3. Agreements concluded based on the Regulations are concluded in Polish.
  4. In the event of any dispute with a Buyer who is not a Privileged Buyer, the competent court will be the court competent for the Seller's registered office.
  5. All liability of the Seller towards a Buyer who is not a Privileged Buyer, within the limits permitted by law, is limited to the amount of the order placed by the Buyer and to 1 year from the delivery of the goods.
  6. The Seller's liability under the warranty towards a Privileged Entrepreneur is, within the limits permitted by law, limited to the amount of the order placed by the Privileged Entrepreneur and to 1 year from the delivery of the goods.



Appendix 1 to the Regulations

Below is a model withdrawal form that a Consumer or a Privileged Entrepreneur may, but does not have to, use:



MODEL WITHDRAWAL FORM
(this form should be completed and returned only if you wish to withdraw from the contract)

QUESTSPORT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Wiejska 52B, 58-506 Jelenia Góra
email address: sklep@questsport.cc

- I/We(*) ..................................................................... hereby inform/inform us(*) of my/our withdrawal from the contract of sale of the following goods(*) / for the provision of the following service(*):

..............................................................................................................................................................................

..............................................................................................................................................................................

..............................................................................................................................................................................

- Date of contract conclusion(*)/receipt(*)

..............................................................................................................................................................................

- Name and surname of Consumer(s) / Privileged Entrepreneur(s):

..............................................................................................................................................................................

- Address of Consumer(s) / Privileged Entrepreneur(s):

..............................................................................................................................................................................

..............................................................................................................................................................................

.............................................................................................
Signature of Consumer(s) / Privileged Entrepreneur(s)
(only if the form is sent in paper version)

Date ............................................

(*) Delete as appropriate.

Account Regulations

in the questsport.shop store



Provisions concerning a Privileged Entrepreneur apply to contracts concluded from January 1, 2021.



TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical Requirements
§ 4 Account
§ 5 Loyalty Program
§ 6 Complaints
§ 7 Personal Data
§ 8 Disclaimers

§ 1 DEFINITIONS

Consumer – a consumer within the meaning of the provisions of the Civil Code.
Account – a free function of the Store (service) regulated in the Regulations, allowing the Buyer to create their individual account in the Store.
Buyer - any entity purchasing from the Store.
Privileged Buyer – a Consumer or a Privileged Entrepreneur.
Privileged Entrepreneur – a natural person concluding an agreement with the Seller directly related to their business activity, but not having a professional character for them (this definition applies to agreements concluded from January 1, 2021).
Loyalty Program – a loyalty program run by the Seller, within which a Buyer with an Account can earn and use Points according to the rules set out in the Regulations.
Points – points awarded to the Buyer according to the rules set out in the Regulations within the Loyalty Program, allowing the Buyer to order specified goods in the Store with a discount.
Regulations - these Account regulations.
Store – the online store questsport.shop run by the Seller at https://questsport.shop
Seller - QUESTSPORT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at Wiejska 52B, 58-506 Jelenia Góra, entered into the National Court Register – register of entrepreneurs by the IX Commercial Division of the National Court Register – District Court for Wrocław Fabryczna in Wrocław, under KRS number 0000907537, NIP 6112812746, REGON number 231226060, share capital PLN 100000.00.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: Wiejska 52B, 58-506 Jelenia Góra
  2. Email address: sklep@questsport.cc
  3. Phone: 607456554

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning and creation of an Account, the following are required:
    • an active email account
    • a device with Internet access
    • a web browser that supports JavaScript and cookies

§ 4 ACCOUNT

  1. Creating an Account is entirely voluntary and depends on the Buyer's will.
  2. The Account provides the Buyer with additional functionalities, such as: viewing the history of orders placed by the Buyer in the Store, checking the order status, or self-editing the Buyer's data, as well as participation in the Loyalty Program.
  3. To create an Account, the appropriate form in the Store must be filled out.
  4. Upon creating an Account, a contract for maintaining the Account is concluded for an indefinite period between the Buyer and the Seller, based on the terms specified in the Regulations.
  5. The Buyer may cancel the Account at any time without incurring any costs.
  6. To cancel the Account, the Buyer must send their resignation to the Seller at the email address: sklep@questsport.cc, which will result in the immediate deletion of the Account and termination of the contract for maintaining the Account.

§ 5 LOYALTY PROGRAM

  1. The Loyalty Program is intended for Buyers who have an Account. Earning and using Points by the Buyer is possible through the Account.
  2. Upon creating an Account, the Buyer becomes a participant in the Loyalty Program.
  3. For every PLN 10 spent in the Store within a single order, the Buyer will receive the following number of Points: 1, subject to paras. 4-5.
  4. Points for a placed order will be awarded to the Buyer only if the Seller concludes a sales agreement with the Buyer. Points will be automatically awarded to the Buyer within the order fulfillment period.
  5. Only money spent by the Buyer on goods ordered in the Store without using Points, and without including additional costs associated with ordering the goods, such as delivery cost, are taken into account when calculating the number of Points due for a placed order.
  6. The Points earned by the Buyer accumulate into a single pool.
  7. The current number of Points collected by the Buyer will be visible in the Account. The Seller may also inform the Buyer about a change in the number of accumulated Points by sending a message to the Buyer's email address assigned to their Account.
  8. If the current pool of Points accumulated in the Account exceeds the point threshold specified in this provision, the Buyer will receive a discount during every purchase in the Store made using the Account, in the amount specified below:
    • 5% — after accumulating the following number of Points: 50;
    • 10% — after accumulating the following number of Points: 200;
    • 15% — after accumulating the following number of Points: 500.
  9. The discount values indicated in the above paragraph do not accumulate.
  10. The discount of the appropriate amount will be calculated automatically and will cover the total price of the goods subject to the Buyer's order.
  11. The Seller has the right to cancel Points:
    1. accrued for orders for which the Seller refunded the Buyer the money paid for the goods (e.g., in the event of a successful withdrawal from the sales contract by the Buyer);
    2. awarded despite ineffective payment for the order (which does not mean the inability to acquire Points again, as a result of proper payment for the order).
  12. Points accumulated in the Loyalty Program can only be used as specified in this paragraph.

§ 6 COMPLAINTS

  1. Complaints regarding the functioning of the Account should be sent to the email address sklep@questsport.cc.
  2. The Seller will process the complaint within 14 days.

    OUT-OF-COURT METHODS OF COMPLAINT RESOLUTION AND CLAIM PURSUIT
  3. If the complaint procedure does not bring the desired result for the Consumer, the Consumer may use, among others:
    1. mediation conducted by the territorially competent Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. A list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
    2. the assistance of the territorially competent permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the amicable court should be submitted. As a rule, the procedure is free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
    3. free assistance from the municipal or district consumer ombudsman;
    4. the ODR online platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 7 PERSONAL DATA

  1. The administrator of personal data provided by the Buyer while using the Account is the Seller. Detailed information regarding the processing of personal data by the Seller – including other purposes and bases for data processing, as well as data recipients, can be found in the Privacy Policy available in the Store – due to the principle of transparency, contained in the General Data Protection Regulation of the European Parliament and of the Council (EU) on data protection – "GDPR".
  2. The purpose of processing the Buyer's data is to maintain the Account. The basis for processing personal data in this case is a service contract or actions taken at the Buyer's request aimed at its conclusion (Article 6(1)(b) GDPR), as well as the Seller's legitimate interest, consisting in processing data for the purpose of establishing, pursuing or defending possible claims (Article 6(1)(f) GDPR).
  3. Providing data by the Buyer is voluntary, but at the same time necessary to maintain the Account. Failure to provide data means that the Seller will not be able to provide the Account maintenance service.
  4. The Buyer's data will be processed until:
    1. the Account is deleted by the Buyer or the Seller at the Buyer's request
    2. the possibility of pursuing claims by the Buyer or the Seller, related to the Account, ceases;
    3. the Buyer's objection to the processing of their personal data is accepted – if the basis for data processing was the Seller's legitimate interest
    – depending on what applies in a given case and what occurs last.
  5. The Buyer has the right to request:
    1. access to their personal data,
    2. their rectification,
    3. deletion,
    4. restriction of processing,
    5. transfer of data to another administrator
      as well as the right to:
    6. object at any time to the processing of data for reasons related to the Buyer's particular situation – to the processing of their personal data, based on Article 6(1)(f) GDPR (i.e., on the legitimate interests pursued by the administrator).
  6. To exercise their rights, the Buyer should contact the Seller.
  7. If the Buyer considers that their data is processed unlawfully, the Buyer may lodge a complaint with the President of the Personal Data Protection Office.

§ 8 DISCLAIMERS

  1. The Buyer is prohibited from providing unlawful content.
  2. The account maintenance contract is concluded in Polish.
  3. In the event of important reasons, as referred to in paragraph 4, the Seller has the right to amend the Regulations.
  4. Important reasons, as referred to in paragraph 3, include:
    1. the need to adapt the Store to legal provisions applicable to the Store's operations
    2. improving the security of the provided service
    3. a change in Account functionality requiring modification of the Regulations.
  5. The Buyer will be informed about the planned amendment to the Regulations at least 7 days before the amendment comes into force, via an email sent to the address assigned to the Account.
  6. If the Buyer does not express acceptance for the planned amendment, they should inform the Seller by sending a corresponding message to the Seller's email address sklep@questsport.cc, which will result in the termination of the account maintenance contract upon the entry into force of the planned amendment or earlier, if the Buyer submits such a request.
  7. If the Buyer does not object to the planned amendment before it comes into force, it is assumed that they accept it, which does not constitute any obstacle to terminating the contract in the future.
  8. In the event of any dispute with a Buyer who is not a Privileged Buyer, the competent court will be the court competent for the Seller's registered office.






Newsletter Regulations

of the questsport.shop store



Provisions concerning a Privileged Entrepreneur apply to contracts concluded from January 1, 2021.



TABLE OF CONTENTS
§ 1 Definitions
§ 2 Newsletter
§ 3 Complaints
§ 4 Personal Data
§ 5 Final Provisions

§ 1 DEFINITIONS

Consumer – a consumer within the meaning of the provisions of the Civil Code.
Newsletter – a free electronic service, thanks to which the Service Recipient can receive from the Service Provider, via electronic means, previously ordered messages regarding the Store, including information about offers, promotions, and news in the Store.
Privileged Entrepreneur - a natural person concluding an agreement with the Service Provider directly related to their business activity, but not having a professional character for them (this definition applies to agreements concluded from January 1, 2021). 
Store – the online store questsport.shop run by the Service Provider at https://questsport.shop
Service Recipient - any entity using the Newsletter service.
Privileged Service Recipient – a Consumer or a Privileged Entrepreneur. 
Service Provider - QUESTSPORT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at Wiejska 52B, 58-506 Jelenia Góra, entered into the National Court Register – register of entrepreneurs by the IX Commercial Division of the National Court Register – District Court for Wrocław Fabryczna in Wrocław, under KRS number 0000907537, NIP 6112812746, REGON number 231226060, share capital PLN 100000.00.

§ 2 Newsletter

  1. The Service Recipient may voluntarily use the Newsletter service.
  2. To use the Newsletter service, a device with the latest version of a web browser supporting JavaScript and cookies, with Internet access, and an active email account are required.
  3. Email messages sent as part of this service will be sent to the email address provided by the Service Recipient when subscribing to the Newsletter.
  4. The Service Recipient, in order to conclude the contract and subscribe to the Newsletter service, first provides their email address in the designated place in the Store, to which they wish to receive messages sent as part of the Newsletter. Upon subscribing to the Newsletter, a service provision contract is concluded, and the Service Provider will begin providing the service to the Service Recipient – subject to paragraph 5.
  5. For the proper implementation of the Newsletter service, the Service Recipient is obliged to provide their correct email address.
  6. Messages sent as part of the Newsletter will contain information about the possibility of unsubscribing, as well as a link to unsubscribe.
  7. The Service Recipient may unsubscribe from the Newsletter, without giving a reason and incurring any costs, at any time, using the option referred to in paragraph 6 or by sending a message to the Service Provider's email address: sklep@questsport.cc.
  8. The Service Recipient's use of the unsubscribe link from the Newsletter or sending a message with a request to unsubscribe from the Newsletter will result in the immediate termination of the contract for the provision of this service.

§ 3 Complaints

  1. Complaints regarding the Newsletter should be reported to the Service Provider at the email address: sklep@questsport.cc.
  2. The Service Provider will respond to the complaint within 14 days of receiving the complaint notification.

    OUT-OF-COURT METHODS OF COMPLAINT RESOLUTION AND CLAIM PURSUIT
  3. If the complaint procedure does not bring the result expected by the Service Recipient who is a Consumer, the Consumer may use, among others:
    1. mediation conducted by the territorially competent Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. A list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
    2. the assistance of the territorially competent permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the amicable court should be submitted. As a rule, the procedure is free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
    3. free assistance from the municipal or district consumer ombudsman;
    4. the ODR online platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 4 Personal Data

  1. The administrator of personal data provided by the Service Recipient in connection with subscribing to the Newsletter is the Service Provider. Detailed information regarding the processing of personal data by the Service Provider – including other purposes and bases for data processing, as well as data recipients, can be found in the Privacy Policy available in the Store – due to the principle of transparency, contained in the General Data Protection Regulation of the European Parliament and of the Council (EU) on data protection – "GDPR".
  2. The purpose of processing the Service Recipient's data is to send the Newsletter. The basis for processing personal data in this case is a service contract or actions taken at the Service Recipient's request aimed at its conclusion (Article 6(1)(b) GDPR), as well as the Service Provider's legitimate interest, consisting in processing data for the purpose of establishing, pursuing or defending possible claims (Article 6(1)(f) GDPR).
  3. Providing data by the Service Recipient is voluntary, but at the same time necessary for the provision of the Newsletter service. Failure to provide data means that the Service Provider will not be able to provide this service.
  4. The Service Recipient's data will be processed until:
    1. the Service Recipient unsubscribes from the Newsletter;
    2. the possibility of pursuing claims by the Service Recipient or the Service Provider, related to the Newsletter, ceases;
    3. the Service Recipient's objection to the processing of their personal data is accepted – if the basis for data processing was the Service Provider's legitimate interest
    – depending on what applies in a given case and what occurs last.
  5. The Service Recipient has the right to request:
    1. access to their personal data,
    2. their rectification,
    3. deletion,
    4. restriction of processing,
    5. transfer of data to another administrator
      as well as the right to:
    6. object at any time to the processing of data for reasons related to the Service Recipient's particular situation – to the processing of their personal data, based on Article 6(1)(f) GDPR (i.e., on the legitimate interests pursued by the administrator).
  6. To exercise their rights, the Service Recipient should contact the Service Provider.
  7. If the Service Recipient considers that their data is processed unlawfully, the Service Recipient may lodge a complaint with the President of the Personal Data Protection Office.

§ 5 Final Provisions

  1. The Service Provider reserves the right to amend these regulations only for important reasons. An important reason is understood as the necessity to amend the regulations due to the modernization of the Newsletter service or changes in legal provisions affecting the provision of the service by the Service Provider.
  2. Information about the planned amendment to the regulations will be sent to the Service Recipient's email address provided when subscribing to the Newsletter at least 7 days before the changes come into force.
  3. If the Service Recipient does not object to the planned changes before they come into force, it is assumed that they accept them.
  4. In the absence of acceptance for the planned changes, the Service Recipient should send information about this to the Service Provider's email address: sklep@questsport.cc, which will result in the termination of the service provision contract upon the entry into force of the planned changes.
  5. The Service Recipient is prohibited from providing unlawful content.
  6. The Newsletter service contract is concluded in Polish.
  7. In the case of a Service Recipient who is not a Privileged Service Recipient, the competent court will be the court competent for the Service Provider's registered office.