Regulations

Terms and conditions of the questsport.shop online store

specifying, among other things, the rules for concluding sales contracts through the Store, containing the most important information about the Seller, the Store and the rights of the Consumer

The provisions regarding the Privileged Entrepreneur apply to contracts concluded from 1 January 2021.

CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order fulfillment
§ 7 Right of withdrawal
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Personal data
§ 11 Disclaimers
Appendix No. 1: Sample withdrawal form

§ 1 DEFINITIONS

Working days – days from Monday to Friday, excluding public holidays.
Consumer – consumer within the meaning of the provisions of the Civil Code.
Account – a free function of the Store (a service provided electronically) regulated by separate regulations, thanks to which the Buyer can set up his/her own individual account in the Store.
Buyer – any entity purchasing in the Store.
Preferred buyer – Consumer or Privileged Entrepreneur.
Privileged entrepreneur – a natural person concluding a contract with the Seller that is directly related to his/her business activity, but is not of a professional nature (the definition applies to contracts concluded from 1 January 2021).
Statute – these regulations.
Store – questsport.shop online store run by the Seller at https://questsport.shop .
Seller – QUESTSPORT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at Wiejska 52B, 58-506 Jelenia Góra, entered into the National Court Register - register of entrepreneurs by the 9th Commercial Division of the KRS - District Court for Wrocław-Fabryczna in Wrocław, under KRS number 0000907537, NIP number 6112812746, REGON number 231226060, share capital PLN 100,000.00.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: Wiejska 52B, 58-506 Jelenia Góra
  2. E-mail address: sklep@questsport.cc
  3. Phone: 607456554
  4. Address for returning goods (in the event of withdrawal from the contract): Wolności 80A, 58-500 Jelenia Góra
  5. Address for sending the complained goods: Wolności 80A, 58-500 Jelenia Góra

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning of the Store, you need:
    • a device with Internet access
    • a web browser that supports JavaScript and cookies.
  2. To place an order in the Store, in addition to the requirements specified in paragraph 1, an active e-mail account is required.

§ 4 SHOPPING IN THE STORE

  1. The prices of goods visible in the Store are the total prices for the goods.
  2. The Seller points out that the total price of the order consists of the price of the goods indicated in the Store and, if applicable, the costs of delivery of the goods.
  3. The goods selected for purchase should be added to the basket in the Store.
  4. Then the Buyer selects from the options available in the Store: the method of delivery of the goods and the method of payment for the order, and provides the data necessary to complete the placed order.
  5. The order is placed when its content is confirmed and the Regulations are accepted by the Buyer.
  6. Placing an order is tantamount to concluding a sales contract between the Buyer and the Seller.
  7. The Seller will provide the Privileged Buyer with confirmation of the conclusion of the sales contract on a durable medium at the latest upon delivery of the goods.
  8. The Buyer may register in the Store, i.e. create an Account, or make purchases without registration by providing his/her data with each possible order.

§ 5 PAYMENTS

  1. The placed order can be paid for, depending on the Buyer's choice:
    1. by ordinary transfer to the Seller's bank account;
    2. by payment card:
      • Visa
      • Visa Electron
      • MasterCard
      • MasterCard Electronic
      • Maestro
    3. via the payment platform:
      • Shoper Payments
    4. cash on delivery, i.e. by card or cash upon delivery of the goods to the Buyer;
    5. by card or cash upon personal collection of the goods.
  2. If you choose to pay via the Płatności Shoper payment platform, the entity providing online payment services is Blue Media SA
  3. If the Buyer chooses to pay in advance, the order must be paid for within 1 Business Day of placing the order.
  4. The Seller informs that in the case of some payment methods, due to their specific nature, payment for the order using this method is only possible immediately after placing the order.
  5. By making a purchase in the Store, the Buyer accepts the Seller's use of electronic invoices. The Buyer has the right to withdraw this acceptance.

§ 6 ORDER FULFILLMENT

  1. The seller is obliged to deliver goods without defects.
  2. The order completion date is indicated in the Store.
  3. If the Buyer has chosen to pay for the order in advance, the Seller will start processing the order after it has been paid.
  4. If the Buyer has purchased goods with different delivery times within one order, the order will be completed within the time appropriate for the goods with the longest delivery time.
  5. Countries in which delivery is made:
    • Poland
    • Austria
    • Belgium
    • Bulgaria
    • Croatia
    • Cyprus
    • The czech republic
    • Denmark
    • Estonia
    • Finland
    • France
    • Greece
    • Spain
    • Netherlands
    • Ireland
    • Lithuania
    • Luxembourg
    • Latvia
    • Malta
    • Germany
    • Portugal
    • Romania
    • Slovakia
    • Slovenia
    • Sweden
    • Hungary
    • Italy
  6. Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:
    1. Via a courier company
    2. To InPost parcel lockers
  7. The buyer may collect the goods in person at the company's headquarters during its opening hours.
  8. If the Buyer chooses personal collection, the goods will be ready for collection on the specified order completion date, and if the Seller has indicated a date for sending the goods – on that date.

§ 7 RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. The privileged buyer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
  2. The deadline for withdrawal from the contract expires after 14 days from the date of:
    1. on which the privileged buyer came into possession of the goods or on which a third party other than the carrier and indicated by the privileged buyer came into possession of the goods;
    2. on which the privileged buyer took possession of the last item or on which a third party, other than the carrier and indicated by the privileged buyer, took possession of the last item in the case of an agreement obliging the transfer of ownership of several items that are delivered separately.
  3. In order for the privileged Buyer to exercise the right to withdraw from the contract, he or she must inform the Seller, using the data provided in § 2 of the Regulations, of his or her decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post or information sent by e-mail).
  4. The privileged buyer may use the model withdrawal form provided at the end of the Regulations, but this is not obligatory.
  5. In order to meet the withdrawal period, it is sufficient for the privileged Buyer to send information regarding the exercise of his right to withdraw from the contract before the expiry of the withdrawal period.

    EFFECTS OF WITHDRAWAL FROM THE CONTRACT
  6. In the event of withdrawal from the concluded contract, the Seller shall return to the Privileged Buyer all payments received from him, including the costs of delivery of the goods (with the exception of additional costs resulting from the Privileged Buyer's choice of a method of delivery other than the cheapest standard delivery method offered by the Seller), immediately and in any case no later than 14 days from the day on which the Seller was informed of the Privileged Buyer's decision to exercise the right of withdrawal from the contract.
  7. The Seller will refund the payment using the same payment methods that were used by the Privileged Buyer in the original transaction, unless the Privileged Buyer agrees to a different solution; in any case, the Privileged Buyer will not incur any fees in connection with this refund.
  8. The Seller may withhold reimbursement until receipt of the goods or until proof of their return is provided, whichever occurs first.
  9. The Seller requests that the goods be returned to the following address: Wolności 80A, 58-500 Jelenia Góra immediately, and in any event no later than 14 days from the date on which the Privileged Buyer informed the Seller of their withdrawal from the sales contract. The deadline is met if the Privileged Buyer returns the goods before the expiry of the 14-day period.
  10. The privileged buyer bears the direct costs of returning the goods.
  11. The privileged buyer is only liable for any reduction in the value of the goods resulting from their use in a manner other than that necessary to establish the nature, characteristics and functioning of the goods.
  12. If the goods, due to their nature, cannot be returned by standard post, the Preferred Buyer will also be responsible for the direct costs of returning the goods. The Preferred Buyer will be informed of the estimated amount of these costs by the Seller in the product description in the Store or when placing the order.
  13. If there is a need to refund funds for a transaction made by a privileged Buyer with a payment card, the Seller will make a refund to the bank account assigned to that payment card.

§ 8 EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. The right to withdraw from a distance contract, referred to in § 7 of the Regulations, does not apply in relation to a contract:
    1. in which the subject of the provision is a non-prefabricated item, manufactured according to the specifications of the privileged Buyer or intended to meet his individual needs;
    2. where the subject of the performance is an item that spoils quickly or has a short shelf life;
    3. where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery;
    4. in which the subject of the performance are things which, after delivery, due to their nature, are inseparably connected with other things;
    5. where the subject of the provision are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
    6. for the supply of newspapers, periodicals or magazines, with the exception of subscription agreements;
    7. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period.

§ 9 COMPLAINTS

  1. In the event of a defect in the goods, the Buyer has the right to make a complaint about the defective goods on the basis of the warranty or guarantee regulated in the Civil Code, provided that a guarantee has been granted.
  2. When exercising the warranty, the Buyer may, under the terms and within the time limits specified in the Civil Code – subject to the provisions of § 11, paragraphs 6 and 7 of the Regulations:
    1. submit a declaration of price reduction,
    2. in the case of a significant defect - submit a declaration of withdrawal from the contract,
    3. demand the replacement of the item with a defect-free one,
    4. demand removal of the defect.
  3. The Seller requests that complaints under the warranty be submitted to the postal or e-mail address indicated in § 2 of the Regulations.
  4. If it turns out that in order to consider the complaint it is necessary to deliver the defective goods to the Seller, the Buyer is obliged to deliver these goods, in the case of a privileged Buyer - at the Seller's expense, to the address Wolności 80A, 58-500 Jelenia Góra.
  5. If the product is covered by an additional warranty, information about it and its terms is available in the product description in the Store.
  6. Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
  7. The complaint will be considered by the Seller within 14 days.

    OUT-OF-COURT METHODS OF SETTLING COMPLAINTS AND SEEKING CLAIMS
  8. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:
    1. Mediation is conducted by the relevant Provincial Trade Inspectorate, to which you should apply for mediation. As a rule, the proceedings are free of charge. A list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595 ;
    2. assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the proceedings are free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596 ;
    3. free assistance from the municipal or district consumer ombudsman;
    4. online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks .

§ 10 PERSONAL DATA

  1. The Seller is the controller of personal data provided by the Buyer when using the Store. Detailed information regarding the processing of personal data by the Seller – including other purposes and basis for data processing, as well as data recipients – can be found in the Privacy Policy available in the Store – in accordance with the principle of transparency set out in the General Data Protection Regulation of the European Parliament and of the Council (EU) – " GDPR ."
  2. The purpose of processing the Buyer's data provided by the Buyer in connection with purchases made in the Store by the Seller is to fulfill orders. The basis for processing personal data in this case is:
    • the contract or actions taken at the request of the Buyer, aimed at its conclusion (Article 6, paragraph 1, letter b of the GDPR),
    • the legal obligation of the Seller related to accounting (Article 6, paragraph 1, letter c) and
    • the legitimate interest of the Seller consisting in the processing of data for the purpose of establishing, pursuing or defending possible claims (Article 6, paragraph 1, letter f of the GDPR).
  3. Providing data by the Buyer is voluntary, but necessary to conclude a contract. Failure to provide data will prevent the conclusion of a contract with the Store.
  4. The Buyer’s data provided in connection with purchases in the Store will be processed until:
    1. the contract concluded between the Buyer and the Seller will cease to be valid;
    2. the Seller will no longer have a legal obligation to process the Buyer's data;
    3. the possibility of pursuing claims by the Buyer or the Seller related to the contract concluded by the Store will cease;
    4. the Buyer's objection to the processing of his personal data will be accepted - if the basis for data processing was the Seller's legitimate interest
    – depending on what applies in a given case and what comes latest.
  5. The buyer has the right to demand:
    1. access to your personal data,
    2. their corrections,
    3. removal,
    4. processing restrictions,
    5. transferring data to another administrator
      and also the law:
    6. to object at any time to the processing of data for reasons related to the specific situation of the Buyer – to the processing of personal data concerning him/her, based on Article 6(1)(f) of the GDPR (i.e. on the legitimate interests pursued by the controller).
  6. In order to exercise his rights, the Buyer should contact the Seller using the details from § 2 of the Regulations.
  7. If the Buyer considers that his or her data is being processed unlawfully, the Buyer may file a complaint with the President of the Personal Data Protection Office.

§ 11 DISCLAIMERS

  1. The Buyer is prohibited from providing illegal content.
  2. Each order placed in the Store constitutes a separate sales agreement and requires separate acceptance of the Terms and Conditions. The agreement is concluded for the time and purpose of fulfilling the order.
  3. Agreements concluded on the basis of the Regulations are concluded in Polish.
  4. In the event of a potential dispute with a Buyer who is not a privileged Buyer, the competent court will be the court having jurisdiction over the registered office of the Seller.
  5. Any liability of the Seller towards a Buyer who is not a privileged Buyer, within the limits permitted by law, is limited to the amount of the order placed by the Buyer and to 1 year from the delivery of the goods.
  6. The Seller's liability under the warranty towards the Privileged Entrepreneur is, within the limits permitted by law, limited to the amount of the order placed by the Privileged Entrepreneur and to 1 year from the delivery of the goods.



Appendix No. 1 to the Regulations

Below is a sample withdrawal form that the Consumer or Privileged Entrepreneur may, but does not have to, use:



WITHDRAWAL FORM SAMPLE
(this form should be completed and returned only if you wish to withdraw from the contract)

QUESTSPORT LIMITED LIABILITY COMPANY
Wiejska 52B, 58-506 Jelenia Góra
e-mail address: sklep@questsport.cc

- I/We(*) ..................................................................... hereby inform about my/our withdrawal from the contract of sale of the following items(*) / for the provision of the following service(*):

..............................................................................................................................................................................

..............................................................................................................................................................................

..............................................................................................................................................................................

- Date of conclusion of the contract (*) / receipt (*)

..............................................................................................................................................................................

- Name and surname of the Consumer(s) / Privileged Entrepreneur(s):

..............................................................................................................................................................................

- Address of the Consumer(s) / Privileged Entrepreneur(s):

..............................................................................................................................................................................

..............................................................................................................................................................................

.............................................................................................
Signature of the Consumer(s) / Privileged Entrepreneur(s)
(only if the form is sent in paper version)

Date ............................................

(*) Delete where not applicable.

Account Terms and Conditions

in the questsport.shop store



The provisions regarding the Privileged Entrepreneur apply to contracts concluded from 1 January 2021.



CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Account
§ 5 Loyalty program
§ 6 Complaints
§ 7 Personal data
§ 8 Disclaimers

§ 1 DEFINITIONS

Consumer – consumer within the meaning of the provisions of the Civil Code.
Account – a free function of the Store (service) regulated in the Regulations, thanks to which the Buyer can set up his/her own individual account in the Store.
Buyer - any entity purchasing in the Store.
Preferred buyer – Consumer or Privileged Entrepreneur.
Privileged entrepreneur – a natural person concluding a contract with the Seller that is directly related to his/her business activity, but is not of a professional nature (the definition applies to contracts concluded from 1 January 2021).
Loyalty program – a loyalty program run by the Seller, under which the Buyer who has an Account can obtain and use Points under the terms and conditions specified in the Regulations.
Points – points awarded to the Buyer under the terms and conditions specified in the Regulations as part of the Loyalty Program, allowing the Buyer to order goods indicated in the Store at a discount.
Statute - these Account regulations.
Store – questsport.shop online store run by the Seller at https://questsport.shop
Seller - QUESTSPORT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at Wiejska 52B, 58-506 Jelenia Góra, entered into the National Court Register - register of entrepreneurs by the 9th Commercial Division of the KRS - District Court for Wrocław-Fabryczna in Wrocław, under KRS number 0000907537, NIP number 6112812746, REGON number 231226060, share capital PLN 100,000.00.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: Wiejska 52B, 58-506 Jelenia Góra
  2. E-mail address: sklep@questsport.cc
  3. Phone: 607456554

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning and creation of an Account, you need:
    • active email account
    • a device with Internet access
    • a web browser that supports JavaScript and cookies

§ 4 ACCOUNT

  1. Creating an Account is entirely voluntary and depends on the will of the Buyer.
  2. The account gives the Buyer additional options, such as: viewing the history of orders placed by the Buyer in the Store, checking the status of the order or independently editing the Buyer's data, as well as participating in the Loyalty Program.
  3. To create an Account, please complete the appropriate form in the Store.
  4. When an Account is created, an agreement is concluded for an indefinite period between the Buyer and the Seller regarding the management of the Account on the terms specified in the Regulations.
  5. The Buyer may cancel the Account at any time without incurring any costs.
  6. In order to cancel your Account, you must send your cancellation to the Seller at the following e-mail address: sklep@questsport.cc, which will result in immediate deletion of the Account and termination of the Account management agreement.

§ 5 LOYALTY PROGRAM

  1. The loyalty program is intended for Buyers with an Account. Buyers can earn and use Points using their Account.
  2. Upon creating an Account, the Buyer becomes a participant in the Loyalty Program.
  3. For every PLN 10 spent in the Store as part of a single order, the Buyer will receive the following number of Points: 1, subject to paragraphs 4-5.
  4. The Buyer will be entitled to points for an order placed only if the Seller enters into a sales agreement with the Buyer. Points will be awarded to the Buyer automatically upon order fulfillment.
  5. To calculate the number of Points awarded for an order, only the funds spent by the Buyer on goods ordered in the Store without using Points are taken into account, and without taking into account additional costs related to ordering the goods, such as delivery costs.
  6. The Points obtained by the Buyer constitute one pool.
  7. The current number of Points collected by the Buyer will be visible in the Account. The Seller may also notify the Buyer of any changes to the number of Points collected by sending a message to the Buyer's email address assigned to their Account.
  8. If the current pool of Points accumulated in the Account exceeds the point threshold specified in this provision, the Buyer will receive a discount on each purchase in the Store made using the Account, in the amount specified below:
    • 5% - after collecting the following number of Points: 50;
    • 10% - after collecting the following number of Points: 200;
    • 15% - after collecting the following number of Points: 500.
  9. The discount values ​​indicated in the above paragraph do not stack.
  10. The appropriate discount will be calculated automatically and will cover the total price of the goods ordered by the Buyer.
  11. The Seller has the right to cancel Points:
    1. charged for orders for which the Seller returned the funds paid for the goods to the Buyer (e.g. in the event of effective withdrawal from the sales contract by the Buyer);
    2. awarded despite unsuccessful payment of the order (which does not mean that Points cannot be acquired again as a result of correct payment of the order).
  12. Points accumulated in the Loyalty Program may only be used in the manner specified in this paragraph.

§ 6 COMPLAINTS

  1. Complaints regarding the operation of the Account should be sent to the e-mail address sklep@questsport.cc.
  2. The complaint will be considered by the Seller within 14 days.

    OUT-OF-COURT METHODS OF SETTLING COMPLAINTS AND SEEKING CLAIMS
  3. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:
    1. Mediation is conducted by the relevant Provincial Trade Inspectorate, to which you should apply for mediation. As a rule, the proceedings are free of charge. A list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595 ;
    2. assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the proceedings are free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596 ;
    3. free assistance from the municipal or district consumer ombudsman;
    4. online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks .

§ 7 PERSONAL DATA

  1. The Seller is the controller of personal data provided by the Buyer when using the Account. Detailed information regarding the processing of personal data by the Seller – including other purposes and basis for data processing, as well as data recipients – can be found in the Privacy Policy available in the Store – in accordance with the principle of transparency set out in the General Data Protection Regulation of the European Parliament and of the Council (EU) – " GDPR ."
  2. The purpose of processing the Buyer's data is to maintain the Account. The basis for processing personal data in this case is the service agreement or actions taken at the Buyer's request to conclude it (Article 6, paragraph 1, letter b of the GDPR), as well as the Seller's legitimate interest in processing data for the purpose of establishing, pursuing, or defending potential claims (Article 6, paragraph 1, letter f of the GDPR).
  3. Providing data by the Buyer is voluntary, but necessary to maintain the Account. Failure to provide data means that the Seller will not be able to provide the Account management service.
  4. The Buyer's data will be processed until:
    1. The account will be deleted by the Buyer or Seller at the Buyer's request
    2. the possibility of pursuing claims by the Buyer or Seller related to the Account will cease;
    3. the Buyer's objection to the processing of his personal data will be accepted - if the basis for data processing was the Seller's legitimate interest
    – depending on what applies in a given case and what comes latest.
  5. The buyer has the right to demand:
    1. access to your personal data,
    2. their corrections,
    3. removal,
    4. processing restrictions,
    5. transferring data to another administrator
      and also the law:
    6. to object at any time to the processing of data for reasons related to the specific situation of the Buyer – to the processing of personal data concerning him/her, based on Article 6(1)(f) of the GDPR (i.e. on the legitimate interests pursued by the controller).
  6. In order to exercise his rights, the Buyer should contact the Seller.
  7. If the Buyer considers that his or her data is being processed unlawfully, the Buyer may file a complaint with the President of the Personal Data Protection Office.

§ 8 DISCLAIMERS

  1. The Buyer is prohibited from providing illegal content.
  2. The Account management agreement is concluded in Polish.
  3. In the event of important reasons referred to in paragraph 4, the Seller has the right to change the Regulations.
  4. The important reasons referred to in paragraph 3 are:
    1. the need to adapt the Store to the legal provisions applicable to the Store's activities
    2. improving the security of the service provided
    3. a change in the functionality of the Account requiring a modification of the Regulations.
  5. The Buyer will be informed about the planned change to the Regulations at least 7 days before the change comes into effect via an e-mail sent to the address assigned to the Account.
  6. If the Buyer does not accept the planned change, he/she should inform the Seller by sending an appropriate message to the Seller's e-mail address sklep@questsport.cc, which will result in termination of the Account management agreement upon entry into force of the planned change or earlier if the Buyer submits such a request.
  7. If the Buyer does not object to the planned change until it comes into effect, it is assumed that he accepts it, which does not constitute any obstacle to terminating the contract in the future.
  8. In the event of a potential dispute with a Buyer who is not a privileged Buyer, the competent court will be the court having jurisdiction over the registered office of the Seller.






Newsletter Terms and Conditions

questsport.shop store



The provisions regarding the Privileged Entrepreneur apply to contracts concluded from 1 January 2021.



CONTENTS
§ 1 Definitions
§ 2 Newsletter
§ 3 Complaints
§ 4 Personal data
§ 5 Final provisions

§ 1 DEFINITIONS

Consumer – consumer within the meaning of the provisions of the Civil Code.
Newsletter – a free-of-charge service provided electronically, thanks to which the Service Recipient can receive previously ordered messages regarding the Store from the Service Provider electronically, including information about offers, promotions and new products in the Store.
Privileged entrepreneur - a natural person concluding a contract with the Service Provider that is directly related to his/her business activity, but not of a professional nature (the definition applies to contracts concluded from 1 January 2021).
Store – questsport.shop online store run by the Service Provider at https://questsport.shop
Service recipient - any entity using the Newsletter service.
Privileged service recipient – Consumer or Privileged Entrepreneur.
Service provider - QUESTSPORT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at Wiejska 52B, 58-506 Jelenia Góra, entered into the National Court Register - register of entrepreneurs by the 9th Commercial Division of the KRS - District Court for Wrocław-Fabryczna in Wrocław, under KRS number 0000907537, NIP number 6112812746, REGON number 231226060, share capital PLN 100,000.00.

§ 2 Newsletter

  1. The Service Recipient may voluntarily use the Newsletter service.
  2. To use the Newsletter service, you must have a device with the latest version of a web browser that supports JavaScript and cookies, access to the Internet, and an active e-mail account.
  3. E-mails sent as part of this service will be sent to the e-mail address provided by the Service User when subscribing to the Newsletter.
  4. To conclude a contract and subscribe to the Newsletter service, the Service Recipient first provides their email address in the designated area of ​​the Store to which they wish to receive Newsletter messages. Upon signing up for the Newsletter, a service contract is concluded, and the Service Provider will begin providing the service to the Service Recipient – ​​subject to paragraph 5.
  5. In order to properly implement the Newsletter service, the Service Recipient is obliged to provide his/her correct e-mail address.
  6. The messages sent as part of the Newsletter will contain information about the possibility of unsubscribing from it, as well as a link to unsubscribe.
  7. The Service Recipient may unsubscribe from the Newsletter, without giving any reason and incurring any costs, at any time, using the option referred to in paragraph 6 or by sending a message to the e-mail address of the Service Provider: sklep@questsport.cc .
  8. The Service User's use of the link to unsubscribe from the Newsletter or sending a message requesting unsubscription from the Newsletter will result in immediate termination of the contract for the provision of this service.

§ 3 Complaints

  1. Complaints regarding the Newsletter should be reported to the Service Provider at the following e-mail address: sklep@questsport.cc .
  2. The Service Provider will respond to the complaint within 14 days of receiving the complaint.

    OUT-OF-COURT METHODS OF SETTLING COMPLAINTS AND SEEKING CLAIMS
  3. If the complaint procedure does not bring the result expected by the Service User who is a Consumer, the Consumer may use, among others:
    1. Mediation is conducted by the relevant Provincial Trade Inspectorate, to which you should apply for mediation. As a rule, the proceedings are free of charge. A list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595 ;
    2. assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the proceedings are free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596 ;
    3. free assistance from the municipal or district consumer ombudsman;
    4. online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks .

§ 4 Personal data

  1. The Service Provider is the controller of personal data provided by the Service User in connection with subscribing to the Newsletter. Detailed information regarding the processing of personal data by the Service Provider – including other purposes and basis for data processing, as well as data recipients – can be found in the Privacy Policy available in the Store – in accordance with the principle of transparency, set out in the General Data Protection Regulation of the European Parliament and of the Council (EU) – " GDPR ."
  2. The purpose of processing the Service User's data is to send the Newsletter. The basis for processing personal data in this case is the service agreement or actions undertaken at the Service User's request to conclude it (Article 6, paragraph 1, letter b of the GDPR), as well as the Service Provider's legitimate interest in processing data for the purpose of establishing, pursuing, or defending potential claims (Article 6, paragraph 1, letter f of the GDPR).
  3. Providing data by the Service User is voluntary, but necessary to provide the Newsletter service. Failure to provide data means that the Service Provider will not be able to provide this service.
  4. The Service Recipient's data will be processed until:
    1. The Service Recipient unsubscribes from the Newsletter;
    2. the possibility of pursuing claims by the Service User or the Service Provider related to the Newsletter will cease;
    3. the Service Recipient's objection to the processing of his/her personal data will be accepted - if the basis for data processing was the Service Provider's legitimate interest
    – depending on what applies in a given case and what comes latest.
  5. The Service Recipient has the right to request:
    1. access to your personal data,
    2. their corrections,
    3. removal,
    4. processing restrictions,
    5. transferring data to another administrator
      and also the law:
    6. to object at any time to the processing of data for reasons related to the specific situation of the Service User – to the processing of personal data concerning him/her, based on Article 6(1)(f) of the GDPR (i.e. on the legitimate interests pursued by the controller).
  6. In order to exercise his/her rights, the Service User should contact the Service Provider.
  7. If the Service User considers that his or her data is being processed unlawfully, the Service User may submit a complaint to the President of the Personal Data Protection Office.

§ 5 Final provisions

  1. The Service Provider reserves the right to amend these Terms and Conditions only for important reasons. An important reason is understood to mean the need to amend these Terms and Conditions due to the modernization of the Newsletter service or changes in legal regulations that affect the provision of the service by the Service Provider.
  2. Information about planned changes to the regulations will be sent to the e-mail address of the Service User provided when subscribing to the Newsletter at least 7 days before the changes come into effect.
  3. If the Service Recipient does not object to the planned changes until they enter into force, it is assumed that he or she accepts them.
  4. In the event of non-acceptance of the planned changes, the Service User should send information about this to the Service Provider's e-mail address: sklep@questsport.cc , which will result in termination of the service provision agreement upon entry into force of the planned changes.
  5. The Service User is prohibited from providing illegal content.
  6. The Newsletter service agreement is concluded in Polish.
  7. In the case of a Service Recipient who is not a privileged Service Recipient, the competent court will be the court having jurisdiction over the registered office of the Service Provider.